MS - How About Some Answers?

Hey MS,

I realize that this a free forum, but given the number of people who have problems with SSRS configuration and the fact that there are virtually no solutions posted on MSDN, I would think that MS would be more responsive to these forum posts. The most recent post from someone who can't get SSRS working had 1,154 views, but no answers--similar to the other posts by those who can't get the product to work. There seem to be responses to the "easy" questions, like features and techniques.

Unlike the SQK2K version, this version has a GUI-based config tool. That should guarantee proper configuration, but it doesn't. The online knowledge base is not yet adequate to support installation and configuration. So I think that MS should be more responsive to post requesting configuration help.

Hi rlo,

Good post. I like your comments. RS configuration is a sore spot for both MS and for our customers. We have made and are continuing to make configuration better. The Configuration Tool in RS 2005 is a start, but not the panacea for configuration problems. Each version, we will definately work to make configuration easier. And sadly, there is no one solution to configuration problems.

In regards to getting answers for configuration problems via helper forums:

1. Clarify the problem in excrutiating detail. Little detail and most MS employees will move to the next post to help out.

2. Be polite. We have feelings too.

3. Bump the post if you do not get an answer within the first page.

The Reporting Services team takes great pride in helping customers. But do remember there are only a couple handfulls of us, while there are many thousands of you. Your help in responding to customers is as important as ours.